PRIVACY POLICY

1. Definitions

• Service – ALUCAST website and associated features and services.
• Personal Data – Any information relating to an identified or identifiable natural person.
• Usage Data – Information collected automatically through the use of the Platform.
• Cookies – Small files stored on your device used to improve your user experience.
• Data Controller – ALUCAST Association determines the purposes and means of processing personal data.
• Data Processor – A third party that processes personal data on behalf of ALUCAST.
• Data Subject – A user of our Platform whose data is being collected and processed.
• Consent – Freely given, specific, informed, and unambiguous indication of the user’s wishes.

2. Information We Collect

a. Personal Data You Provide
When you interact with ALUCAST we may collect:

• Full name, email address, contact number
• Business name, location, and industry
• Social media login data (if you use third-party sign-ins)
• Files uploaded (e.g., product images, contact lists)
• Payment and billing information (handled via secure third-party gateways)

b. Automatically Collected Usage Data
When you visit or use our services, we may collect:

• Your IP address and geographic location
• Browser type, operating system, and device model
• Pages visited, features used, and time spent
• Clickstream data and referring URLs

c. Cookies & Tracking Technologies
We use cookies, web beacons, tags, and scripts for:

• Session management
• Analytics and traffic monitoring
• Personalization and remarketing

You can control cookies via your browser settings. However, disabling cookies may affect your experience.

3. How We Use Your Data

We process your data for the following purposes:

• To deliver and manage your account and services
• To provide customer support and notify you of updates
• To personalize your experience and improve service functionality
• To send transactional emails, newsletters, and marketing campaigns (with opt-out options)
• To enforce terms and conditions and protect against abuse
• To comply with legal, tax, or contractual obligations

4. Legal Basis for Processing (Under GDPR)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it:

• Consent – Where you have given consent for specific purposes
• Contractual Necessity – Where processing is necessary for a service you requested
• Legal Obligation – To comply with applicable laws
• Legitimate Interest – To enhance platform experience, prevent fraud, or analyze behavior (unless your rights override ours)

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share data with:

• Authorized Service Providers: Payment processors, cloud hosting, analytics partners, and customer support tools
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Authorities: If required by law, regulation, or legal process

All third parties are contractually obligated to handle your data securely and only for permitted purposes.

6. Data Retention

We retain your data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Maintain business and transactional records
• Comply with legal or regulatory obligations

When no longer required, your data will be securely deleted or anonymized.

7. Your Data Protection Rights

As a user, you have the following rights:
For All Users:

• Access – You may request a copy of the data we hold about you
• Correction – You may request that inaccurate data be corrected
• Deletion – You may request that we delete your personal data
• Objection – You may object to processing based on legitimate interests
• Consent Withdrawal – You can withdraw consent at any time

For EU/EEA Users (Under GDPR):

• Data Portability – Right to receive your data in a machine-readable format
• Restrict Processing – Right to restrict processing in certain cases
• Lodge Complaint – Right to file a complaint with your Data Protection Authority (DPA)

To exercise any of these rights, contact us at alucastindia@alucast.co.in

8. Data Security

We take your data security seriously. Measures we implement include:

• SSL encryption and secure HTTPS connections
• Role-based access control within our systems
• Regular security audits and monitoring
• ISO-certified third-party servers and service providers

However, no method of transmission over the Internet is 100% secure. We encourage you to take precautions such as using strong passwords and enabling two-factor authentication.

9. International Data Transfers

Your personal data may be transferred to and stored in countries outside your residence, including India, where data protection laws may differ. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your rights.

10. Children’s Privacy

Our Platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data being submitted, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you via email or platform alerts. Continued use of the platform after any changes implies your consent to the updated policy. We request to keep visiting our privacy policy page to see any changes.

12. Contact Us

For questions, concerns, or to exercise your rights under this Policy, please contact:

Aluminium Casters' Association (ALUCAST)®, India
Email: alucastindia@alucast.co.in
Website: https://alucastexpo.com